High priority
If login is blocked, you can't access the account, or payment isn't received, this step comes first.
How reliable is the support?
4.4 Average rating, 27,688 Reviews, 9.6M+ Active users and 99.3% Uptime: these four numbers also indicate the load on support, and show steady reliability since 2022, with BD188, and in 12 countries users receive the same support structure.
When tickets stack up, work is divided by priority, so small questions don't get lost, and urgent issues come to the front.
How BD188 Support tickets work
If problems are detected late, solutions are delayed; the ticket system reduces this delay.
1. First, send a message with screenshots and a brief description; 2. Then the team selects tickets and sets priority in Dhaka time; 3. Next, the relevant department starts work; 4. Finally, a reply and resolution notes arrive, so the same mistake won't happen again
Two things are clear in this process: who is viewing, and when they view, so you don't have to write the same thing repeatedly.
Which priority will you get, urgent or normal?
Medium priority
Settings, notifications, or minor app issues are usually seen on the same business day.
Low priority
Info verification, common questions, and help center guide-type requests go to the Arcade.
Where to send support
Help Center
New questions, old tickets, and general instructions in one place to start. BD188 Help See
Contact page
If you want to send a direct message, this page provides basic information and screenshots for a quick reply.
From inside the app
For those who do everything on their phone BD188 App Submitting tickets from the app is the most
Some users in Dhaka send tickets at night and receive responses in the morning; keeping the same format makes work easier during busy times.
What to provide first when you need
Account information
Username, registered number, and last login time; include them to speed verification.
Screenshot
If you provide a screenshot of the error, the team can see exactly where it's stopping; multiple pictures aren't required.
Brief description
When the problem occurred, on which device, and what you did before; these three lines help a lot.
Three common questions about BD188 Contact
How long after sending a ticket?
If it's a general question, the answer usually comes the same day; for complex ones, first verify, then solve.
How to get help without calling?
You can use the app's support section, Help Center, or this contact page's instructions.
Where to ask questions about bKash, Nagad, Rocket?
In payment-related tickets, provide the transaction time, amount, and reference number, so the file goes to the right person.